About Imports

Yes, we work with several agencies who provide this protection.

Yes, if you require assistance we can help you with customs documents. Some of these documents may incur additional charges. For further information please contact one of our account reps at
Contact us

Yes, we have our own fleet of trucks in Ecuador and in the USA. In other countries we contract trucking companies to provide premium service.

About Exports

Yes we can, at an additional charge. For further information please contact one of our account reps at
Contact us

Yes, we have offices and staff in both Bogotá and Medellín who will be happy to assess your needs, send you quotes, and coordinate your shipments. We can also put you in touch with the best flower farms in Colombia for your purchases. For further information please contact one of our account reps at
Contact us

When the cargo arrives in Amsterdam the customer should arrange his or her own ground transportation to the destination. We can assist you with this process if necessary. For further information please contact one of our account reps at
Contact us

We do not provide this service, but we can put you in touch with the best flower farms in both Ecuador and Colombia.

Yes, we can provide this service at an additional charge per kilo. For further information please contact one of our account reps at
Contáctanos

About Cargo

Yes, we can assist you with support throughout the entire process. First we assess your needs, then we coordinate your shipment, upload your documents to our system and follow any additional procedures required. For further information please contact our team at
Contact us

Yes, we have our own fleet of trucks in Ecuador and in the USA. In other countries we contract trucking companies to provide premium service.

It is a shipping method in which goods or merchandise from several exporters are combined into a single shipment to a specific destination.

Yes, our account executives will quote and provide you with customized solutions based on the freight class and complexity of the product. For further information please contact one of our account reps at
Contact us

There is no minimum or maximum size shipment that you can export or import. We can offer you customized shipping solutions based on the size of your goods, as each airline/shipper has its own dimensions regulations. For further information please contact one of our account reps at
Contact us

As a IATA partner we have access to several airlines to provide you with the fastest and best service available from origin to destination.

There are some occasions when a claim may be presented to any airline:
· If a shipment has been delayed for more than 48 hours from its originally confirmed arrival time and date, and the product arrives in poor conditions.
· If the product arrives in clearly poor conditions caused by poor handling within the cold chain by the airline, a certified cargo inspector should thorougly examine the product and issue a Survey report of its condition along with a Destruction report, if necessary.
· If upon arrival the amount of pieces does not match the number specified in the Awb.

About our Technology

Our customers receive daily emails with updated tracking information until the shipment's arrival. In addition, we have developed a mobile app where you can track your shipment in real time.

You should check if the popup option in your browser has been activated. If it hasn't, you should activate it and refresh your browser. Then you should be able to download your documents. For further assistance you can contact
Contact us

We currently do not allow our customers to make their own reservations due to the diversity and complexity of the products that we ship. We prefer that our account executives assess and provide you with the optimum routes for your shipments. For further assistance you can contact
Contact us

Once your cargo is delivered to our coolers, our team will register both the product and the driver's identification. Then we can offer additional services, such as labeling, weighing and measuring, if you require it.

This information is found in the prealert that can be downloaded from our webpage using your username and password.

RETHINKING FORWARDING