Yes, we work with several agencies who provide this protection.
ABOUT IMPORTS
Do you provide CUSTOMS services?
Yes, if you require assistance we can help you with customs documents. Some of these documents may incur additional charges. For further information please contact one of our account reps at
Do you provide local transportation and truck loading?
Yes, we have our own fleet of trucks in Ecuador and in the USA. In other countries we contract trucking companies to provide premium service.
ABOUT EXPORTS
Can you provide the DAE (Ecuadorian export declaration)? If so, what does it cost?
Yes we can, at an additional charge. For further information please contact one of our account reps at
Contact us
Can you ship from Colombia?
Yes, we have offices and staff in both Bogotá and Medellín who will be happy to assess your needs, send you quotes, and coordinate your shipments. We can also put you in touch with the best flower farms in Colombia for your purchases. For further information please contact one of our account reps at
Contact us
If I ship my cargo to Amsterdam, can you help me with land transportation to other destinations, such as SVO / DME / TBS / DYU / ALA / FRU?
When the cargo arrives in Amsterdam the customer should arrange his or her own ground transportation to the destination. We can assist you with this process if necessary. For further information please contact one of our account reps at
Do you provide a FLOWER BROKER service that can help me buy flowers in Ecuador or Colombia?
We do not provide this service, but we can put you in touch with the best flower farms in both Ecuador and Colombia.
Do you provide PRECOOLING service?
Yes, we can provide this service at an additional charge per kilo. For further information please contact one of our account reps at
Contact us
ABOUT CARGO
I have never exported or imported before. Can you coordinate the shipment of my goods from start to finish?
Yes, we can assist you with support throughout the entire process. First we assess your needs, then we coordinate your shipment, upload your documents to our system and follow any additional procedures required. For further information please contact our team at
Contact us
Do you provide local transportation and truck loading?
Yes, we have our own fleet of trucks in Ecuador and in the USA. In other countries we contract trucking companies to provide premium service.
What is consolidated freight?
It is a shipping method in which goods or merchandise from several exporters are combined into a single shipment to a specific destination.
Do you handle Dangerous Goods?
Yes, our account executives will quote and provide you with customized solutions based on the freight class and complexity of the product. For further information please contact one of our account reps at
Contact us
What is the minimum or maximum size of a package that I can ship?
There is no minimum or maximum size shipment that you can export or import. We can offer you customized shipping solutions based on the size of your goods, as each airline/shipper has its own dimensions regulations. For further information please contact one of our account reps at
Contact us
With which interline carrier will my cargo travel?
As a IATA partner we have access to several airlines to provide you with the fastest and best service available from origin to destination.
What is a claim and when can it be presented?
There are some occasions when a claim may be presented to any airline:
· If a shipment has been delayed for more than 48 hours from its originally confirmed arrival time and date, and the product arrives in poor conditions.
· If the product arrives in clearly poor conditions caused by poor handling within the cold chain by the airline, a certified cargo inspector should thorougly examine the product and issue a Survey report of its condition along with a Destruction report, if necessary.
· If upon arrival the amount of pieces does not match the number specified in the Awb.
ABOUT OUR TECHNOLOGY
How can I track my shipments?
Our customers receive daily emails with updated tracking information until the shipment’s arrival. In addition, we have developed a mobile app where you can track your shipment in real time.
What can I do if my shipping documents can not be downloaded or displayed on your website?
You should check if the popup option in your browser has been activated. If it hasn’t, you should activate it and refresh your browser. Then you should be able to download your documents. For further assistance you can contact
Contact us
Can I make shipping reservations on your WEB site or Mobile App?
We currently do not allow our customers to make their own reservations due to the diversity and complexity of the products that we ship. We prefer that our account executives assess and provide you with the optimum routes for your shipments. For further assistance you can contact
Contact us
Is my cargo scanned, weighed, and labeled after delivery to Logiztik Alliance Group's warehouses?
Once your cargo is delivered to our coolers, our team will register both the product and the driver’s identification. Then we can offer additional services, such as labeling, weighing and measuring, if you require it.
Where can I locate the temperature of my boxes at the time of delivery to your warehouse?
This information is found in the prealert that can be downloaded from our webpage using your username and password.